Returns Policy
Returns & Refunds – Saint Éclat
At Saint Éclat, we want you to be satisfied with your purchase. We offer a 90-day money-back guarantee.
Returns
You may request a return within 90 days of receiving your order.
To request a return, email info@sainteclat.com with:
- Order number
- Full name
- Email address
- Reason for the return
Please wait for our confirmation before sending your item back.
Damaged or Defective Items
Please contact us within 7 days of delivery and include your order number, a description of the issue, and a photo or video of the product.
Return Shipping
Customers are responsible for return shipping costs unless otherwise agreed. We do not provide prepaid return labels.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds are generally processed within 7 business days to the original payment method. Your bank may require additional processing time.
Lost or Stolen Orders
If your order is lost or stolen, please contact the shipping carrier first and then reach us at info@sainteclat.com. We will review the situation and assist you where possible.
Policy Changes
Saint Éclat reserves the right to update this Return & Refund Policy at any time.
Questions?
Contact Saint Éclat at info@sainteclat.com.